FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & returns
How long does shipping take?
We process orders within 1–2 business days. Standard shipping across the United States typically takes 5–8 business days after dispatch.
Do you offer international shipping?
No, at the moment we only ship within the United States.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and link to track your package in real time.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase.
How can I track my order?
We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.
How will I receive my refund?
Approved refunds will be issued back to your original credit card used at checkout. Please allow 5–10 business days for the refund to reflect on your account.
Find answers about our products
Products Information
Are your lamps ready to use out of the box?
Yes, our lamps are ready to use. Some models may require minimal assembly, which is explained in the included instructions.
Do your lamps come with bulbs included?
Many of our lamps include compatible bulbs, but this varies by product. Please refer to the product description for bulb details.
What materials are your lamps made from?
We use a variety of materials, including high-quality metals, glass, and durable finishes, as specified on each product page.
Can I customize the color or finish of a lamp?
Currently, we offer only the colors and finishes listed on each product page. Custom orders are not available at this time.
How do I clean and maintain my lamp?
We recommend dusting regularly with a soft, dry cloth. Avoid harsh cleaners or abrasive materials that may damage the finish.