FAQs
Luxlampz FAQs
Your Lighting Questions, Illuminated
🛒 Orders & Payment
Q: What payment methods do you accept?
→ Exclusively PayPal (Visa, Mastercard, Amex, Discover via PayPal). We never store your financial data.
Q: When will my card be charged?
→ *Immediately upon order confirmation. Pending charges appear within 1-2 business days.*
Q: Can I modify my order after placement?
→ Email us at support@luxlampz.com within 1 hour with your order #. Changes aren’t guaranteed due to fast processing.
🚚 Shipping & Delivery
Q: Where do you ship?
→ USA ONLY (all 50 states). No international shipping.
Q: How long until I receive my order?
| Phase | Timeline |
|---|---|
| Processing | 1-2 business days |
| Transit | 4-6 business days |
| Total Delivery | 5-8 days |
Q: Do you provide tracking?
→ Yes! Tracking numbers auto-email at shipment.
🔄 Returns & Refunds
Q: What’s your return policy?
| Return Type | Window | Conditions | Refund Timeline |
|---|---|---|---|
| Defective Item | 14 days | Photo proof required | 5 business days |
| Non-Defective | 14 days | Resalable, original packaging | 7 business days |
Q: Are return shipping costs covered?
→ Customers pay return shipping unless item is defective.
Q: How do I start a return?
→ Email support@luxlampz.com with order # + photos (if defective).
💡 Product & Warranty
Q: Are your lamps dimmable?
→ Specified per product listing. Check "Product Details" or contact us.
Q: What does your warranty cover?
→ Manufacturing defects only. Excludes:
-
Water damage/drops
-
Incorrect voltage usage
-
Unauthorized modifications
Q: Do you sell bulbs?
→ No. Our fixtures require standard bulbs (details in product specs).
📞 Contact & Support
Q: When is customer service available?
→ *Mon-Fri, 9AM-5PM CST:*
📞 +1 806-843-9221
✉️ support@luxlampz.com (24h response guarantee)
Q: Can I visit your Missouri warehouse?
→ By appointment only. Email to schedule.